Refunds & returns policy

Return & Shipping Policy

At DT Cosas, each item is made with care and attention, especially when it’s personalized just for you. Because of the custom nature of many of our products, we ask that you review the following guidelines before placing your order:

Personalized Items Are Final Sale

We take pride in creating one-of-a-kind items tailored to your preferences. As such, all personalized products are non-returnable and non-refundable, unless they arrive damaged or defective. Please double-check all customizations before submitting your order.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, we sincerely apologize for the inconvenience. We are happy to offer a replacement or refund upon verification of the issue.

To request a refund or replacement:

• Contact our Customer Service team within 7 days of receiving your order.

• Email us with:

  • Your order number

  • A clear photo of the damaged or defective item

  • A brief description of the issue

Once reviewed, we’ll get back to you with next steps and options for a refund or replacement.

Shipping Policy

• Processing Time: Most orders are processed within 3–5 business days. Personalized items may take slightly longer depending on the complexity of the customization.

• Shipping Time: After processing, orders typically ship via standard delivery (5–7 business days within the U.S.). Shipping times may vary based on location.

• Shipping Fees: Calculated at checkout based on your location and shipping method.

• Tracking Information: Once your order has shipped, you will receive a confirmation email with tracking details.

Lost or Stolen Packages

DT Cosas is not responsible for packages lost or stolen after delivery has been confirmed by the carrier. We recommend choosing a secure delivery location or requesting signature confirmation at checkout if needed.